Delivery & Returns

Delivery Policy

Courtville likes to keep all their pieces safe so they can continue their historical journey. Delivery is complimentary** with all purchases and is completely insured until reaching their destination. This means from the moment your piece leaves Courtville, the piece is fully insured by our independent insurance company. Please ensure there must be someone at the delivery destination to sign for the piece on arrival.

Throughout Europe, Courtville uses An Post, Ireland’s national postal service. They are reliable, efficient and thoroughly secure.

For international deliveries further afield e.g. Australia, USA and Canada etc., Courtville uses FedEx. Again, security, efficiency and reliability are the reasons we favour it.

Once you have completed your purchase and filled in your details, you will receive a confirmation email. Once your piece has left Courtville, you will receive another email with the tracking number so you can ensure safe delivery from door to door.

When your piece arrives, it will be wrapped safely in our signature packaging to be delivered to your loved one or as a beautiful present to oneself. The relevant documentation and reports will accompany the piece. Please keep these in a safe, secure place.

Please note that there may be local duties and custom charges that you may have to pay when your parcel arrives.

Returns Policy

We are happy to offer returns for all pieces sold globally via distance for 14 days from the day of delivery. 

You will get a refund of the amount you paid less any import duties, shipping costs, adjustment expenses (sizing etc.).

Please note the price you pay includes all duties. We do not charge additionally and this can vary from country to country. These are not refundable.

Any items sold that are customised cannot be returned. If we show discretion regarding this policy your refund will be net of the customisation costs and the costs to return the piece to the desired state.

A refund will only be processed when we have received the item back in the condition it was sent. If any third parties have taken possession of the piece this will void your right to a return.

Prior to proceeding with a return you must have an email confirmation from Courtville.  

Please contact our store at 01 6794042 or email [email protected] for any return enquiries.

For further information, please read Section 7 of Terms & Conditions.