FAQs: Frequently Asked Questions

Who are you?
We are antique dealers, specialising in antique and vintage jewellery, fine estate, and period pieces, with more than 50 years of experience in the antique jewellery trade in Ireland since 1967.

Where are you based, and do you have a shop I can visit?
We are based inside one of the finest 18^th Century Georgian houses, the Powerscourt Townhouse on 59 South William Street, in Dublin city, Ireland.

Do I have to book an appointment to visit your store?
Booking an appointment is not necessary, we do walk-ins as well! However, if you prefer to have a chat with us regarding jewellery consultation, do feel free to book either an in-person or digital appointment with our expert team. Our small and knowledgeable team will do their utmost best to make your experience as warm, worthwhile, and welcoming as possible.

Why antique jewellery?
We believe that quality antique and vintage pieces, specifically jewellery, is handcrafted with a passion that cannot be replicated. The skills require to create them have been lost and cannot be replaced, and so there are these pieces which are a throwback to another era where quality and time spent making things beautiful were paramount.

If you have a keen eye for antiques, you will understand why they are of sound investment with an excellent value. Antique and vintage jewellery is no exception. These are one-of-a-kind pieces that tells an authentic and unique story, hand-made by skilled craftsmen with exceptional attention to detail, using old world techniques that are unparalleled by modern design, and a more sustainable way to own a piece of ‘bejewelled’ history. 

When was your jewellery made?
Courtville pieces varies in age from the 18^th Century to the 1960s and later. Each era has its own unique and distinguishable characteristics, they include Georgian, Victorian, Art Nouveau, Edwardian, Art Deco, Retro, and other vintage pieces. If you'd like to learn more, why not listen to our Gem Pursuit podcast! 

Where do you source your jewellery?
A trade secret we never tell, rest assure we work with the best and finest antique and vintage jewellery buyers to bring to you the most exquisite pieces.

How often do you acquire new pieces?
We are professional treasure hunters, constantly looking out for fine pieces to add to our current collection, available in-store and online. 

Are your diamonds natural or lab-grown?
Our diamonds and jewellery pieces have been around for over 50 to 100 years, or more, therefore the carbon footprint is neutral, because a true diamond holds its value. Laboratory or man-made diamonds use vast amount of energy, even if the said energy comes from renewable sources, it leans heavily on fossil fuels for energy to create a lab-grown diamond, thus we do not need science to tell us which would be a better and more ethical financial investment.

Can all your rings be resized?
Almost all of our rings can be resized up or down, at no additional cost for the first resize only. A small selection of our rings, particularly ones with intricate shanks or stones set all around such as full eternity rings, or inlaid enamel rings, cannot be resized as any alterations will affect their design integrity. 

Do you offer jewellery cleaning services?
Yes, all jewellery pieces bought only through Courtville enjoy lifetime cleaning services. Depending on the piece, we offer various cleaning techniques, kindly contact our expert team for advice on our cleaning services, or simply visit us at our store with your jewellery piece(s).

Do you buy jewellery?
We are consistently looking for fine quality and rare pieces to add to our collection. If you are considering selling your jewellery, whether an entire estate collection or just a piece, you can rely on us to provide the most for your pieces, and at the maximum discretion when doing so. 

What forms of payment do you accept?
We accept all major credit cards, bank, or wire transfers.

Can I reserve or hold an item?
No, as each piece is uniquely one. Essentially you would be able to place a non-refundable and non-transferrable deposit or down payment of a-third of the value of each piece(s), depending on the item in question. The balance sum must be paid within 3 months.

Do you have any payment plans, financing, or layaway?
Yes, we do. Our instalment plan requires a non-refundable and non-transferrable deposit of a-third of the value of each piece(s), and the balance sum must be paid in full over a three-month period.

What is your delivery policy?
All pieces purchased through our website are safely and securely wrapped with complimentary worldwide delivery, and fully insured at the time of delivery. Learn more about our delivery policy.

How can I track my parcel?
Once your item has been dispatch, we will email you your tracking information.

What can I expect after I place an order?
Your jewellery will be packaged in our signature Courtville packaging, accompanied by relevant documentation and reports, if any, and discreetly wrapped in plain generic boxes, for a safe and secure journey to the intended address.

What are your returns and exchanges policy?
We have a 14-day returns policy from the date of receipt for all online orders. Learn more about our returns policy. 

Do you offer valuation or appraisals?
We only offer valuation or appraisals for our private clients, for pieces purchase through Courtville.

Still in doubt? Should you need further information not stated in our FAQs, kindly contact us via email at [email protected]