Our Guarantee

NO RISK FULL MONEY-BACK GUARANTEE

We want you to feel confident and supported through the whole purchasing process and if required the returns process.

Please notify us within 14 days of the sale for a full refund. We will forward on and assist you through the returns form.

Once we receive back the item in the same condition it was sent we will issue you a refund. It is that simple! 

Please note that your refund will be less any shipping costs, duties and customisation charges (or any costs incurred that are not related to the product).

Gift giving or engagement ring purchase? Contact us for extended returns. If you have any concerns or questions about returns simply email us at [email protected] and we will happily advise you.

See our Returns Section for further information.

DON’T WORRY ABOUT IT

Courtville understands that it is so important to see the pieces on to truly appreciate them and this can be difficult when shopping online. So you will get nothing but a friendly smile and professional service if you want to return something.

IMPORTANT
Your refund will be in the same form as the original payment and will be done within 14 days of receiving the item back. Courtville can only refund the cost of the piece, unfortunately any other charges are not covered i.e. upgraded shipping charges, local taxes and duties etc. 
This policy only applies to online sales.

MODIFIED OR ALTERED ITEMS
Unfortunately modified, damaged or items altered by a third party cannot be accepted for return. However, if Courtville undertakes any alteration of the jewellery on your behalf (ring sizing for example), returns and refunds may be accepted, but you will be charged for the alteration and for the cost to restore the piece to its orignal condition.

3rd Party Reports/Opinions/Appraisals
We don't accept any third-opinions or appraisals as a basis for returning an item. You have 14 days for any reason but after that the sale is final.